Privacy & Confidentiality

Your privacy is fundamental to the therapeutic relationship. Here’s how I protect your personal information and maintain confidentiality.

Secure Storage

All records are stored securely with encryption and access controls

Limited Access

Only I have access to your information, with rare legal exceptions

Protected Rights

Your rights to privacy are protected under professional and legal standards

What Information I Collect

During our therapeutic relationship, I may collect and store:

Contact information (name, email, phone number)

Session notes and therapeutic observations

Treatment plans and progress records

Any assessments or formal evaluations

Correspondence related to your care

Emergency contact information

How I Protect Your Information

Physical Records

Locked filing cabinets

Secure office space

Limited access protocols

Proper disposal procedures

Digital Records

Encrypted storage systems

Secure password protection

Regular security updates

Secure backup procedures

When Information May Be Disclosed

Your information is kept strictly confidential, except in these legally mandated circumstances:

Legal Exceptions to Confidentiality:

If there is an immediate risk of serious harm to yourself or others

If there is suspected abuse or neglect of a child or vulnerable adult

If ordered by a court of law

If required for insurance claims (with your consent)

In cases of professional consultation (with identifying information removed)

In all cases, I will discuss any necessary disclosures with you beforehand whenever possible and will only share the minimum information required.

Your Rights

You have the right to:

Access your personal records

Request corrections to inaccurate information

Withdraw consent for treatment

Request transfer of records

File complaints about privacy practices

Restrict certain uses of your information

Receive notice of privacy practice changes

Request confidential communications

Record Retention

In accordance with professional guidelines and legal requirements:

Adult client records are retained for a minimum of 7 years after the last session

Records for clients under 18 are retained until their 25th birthday or 7 years, whichever is longer

Records are destroyed securely using appropriate methods

You will be notified before any records are destroyed

Communication Privacy

Email Communications

Used for scheduling and general inquiries only

Not suitable for urgent or sensitive matters

Encrypted email available upon request

Automatic deletion of sensitive content

Phone Communications

Voicemail messages kept brief

Secure phone lines used

Call records maintained securely

Text messaging limitations apply

Website Privacy

This website is designed with your privacy in mind:

No tracking cookies or analytics without consent

Contact form data transmitted securely

No sharing of data with third parties

Secure hosting with encryption

Regular security updates and monitoring

Questions or Concerns?

If you have any questions about this privacy policy or concerns about how your information is handled, please don’t hesitate to contact me:

contact@beckyvirgo.co.uk

This privacy policy is reviewed regularly and updated as necessary. Any changes will be communicated to current clients and posted on this website.

Last updated: 9/10/2025